Refund Policy

If something is not right, we will fix it. Stock items can come back within 30 days. Custom designs are made only for you, so they are final sale once printing starts — but if we got the print wrong, that is always on us.

Returned items must be in original condition with tags attached, free of stains, odours, pet hair, and alterations. We reserve the right to decline a return that does not meet these conditions.

A custom garment is printed the moment you order and cannot be resold to anyone else, which is why we cannot accept it back for a change of mind, a typo in your own text, or a design that looks different from the on-screen preview within normal print tolerance.

Please review your preview carefully before checkout, especially spelling, and check the size guide before choosing a size.

1. 1

   Email us

   Write to support@vibewearz.com with your order number and what went wrong. For damage or a misprint, attach a photo — it usually means we can resolve it without a return.

2. 2

   Get your return authorization

   We reply within 1 business day with an authorization number and the return address. Parcels sent back without one cannot be processed.

3. 3

   Pack and ship

   Send the item back in its original packaging within 14 days of receiving your authorization, using a tracked service.

4. 4

   Inspection and refund

   We inspect on arrival and issue your refund or replacement within 3 business days.

• Refunds go back to the original payment method. We cannot refund to a different card or account.
• Once we release the refund, your bank typically takes 5 to 10 business days to post it.
• Refunds cover the item price plus any tax paid on it.
• Original shipping is refunded only when the return is our fault, or when your whole order is returned under a statutory right of cancellation.
• Return shipping is paid by you for change-of-mind returns, and by us for defective, damaged, or incorrect items.

We exchange stock items for a different size or color within the same 30-day window, subject to availability. Start it the same way as a return and tell us the size or color you want — we ship the replacement as soon as the original is scanned by the carrier. Custom designs cannot be exchanged.

Because production starts quickly, you can cancel or change an order only before it enters production — usually within 2 hours of ordering. Email us straight away with your order number. Once production begins, the order has to run its course, and standard return rules apply.

If tracking has not moved for 10 business days on a domestic order, or 21 business days internationally, contact us and we will open a carrier investigation. Confirmed lost parcels are replaced or refunded in full. Parcels marked delivered but not received should be reported within 7 days so we can investigate with the carrier.

• Gift cards and store credit.
• Correctly produced custom designs.
• Items returned outside the 30-day window or without a return authorization.
• Items showing signs of wear, washing, or alteration.
• Customs duties and import taxes already paid on international orders.
• Expedited shipping upgrades on delivered orders.

Email support@vibewearz.com with your order number and we will take it from there. This policy sits alongside your statutory consumer rights and does not replace them.